Privacy Policy

IPM Scheduler is a workforce-scheduling tool for clinician groups. It is used by providers and administrators of the practices that adopt it. This policy explains what we collect and how we use it.

What we collect

• Account & profile: your name, work email, mobile phone number, role, and the site(s) you work at.
• Scheduling data: your shifts, shift swaps, coverage and time-off requests, worked-time/overtime entries, and scheduling preferences.
• Communications: texts and calls you exchange with the scheduling assistant to make schedule changes.
• Device tokens: a push-notification token, if you enable notifications.

IPM Scheduler does not collect or store patient health information.

How we use it

• To build and publish schedules, fill coverage, and process requests.
• To notify you (push, email, SMS, or call) about your schedule and coverage asks.
• To compute hours and pay for your group's administrators.

How it's shared

Your scheduling information is visible to the administrators and medical directors of your group, and—where relevant to coverage—to colleagues at your site. We use service providers (cloud hosting, SMS/voice, email, and push delivery) solely to operate the service. We do not sell your data and do not use it for advertising.

Text messaging and mobile information

We operate two text-message programs: IPM Scheduler for clinician scheduling, and Remote Area Medicine (RAM) for wildfire staffing. Both are operational, never marketing. Participants opt in verbally or in writing when they are hired or onboarded, or by texting us first, and can reply STOP at any time to opt out or HELP for help. Message frequency varies with schedule and deployment activity, and message and data rates may apply.

No mobile information is sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with any third party. Mobile numbers and message content are used only to run the scheduling and staffing service. Phone numbers are disclosed only to the messaging carriers and delivery providers strictly required to send the messages you asked for, and those providers may not use the information for any other purpose. Full program details are in our SMS program terms.

Security & retention

Access requires authentication; data is held only as long as needed to run your group's scheduling. You can request correction or deletion of your account data through your administrator.

Contact

Questions: lyra@ipmscheduler.com.