SMS Program Terms

IPM Scheduler (operated by Independent Physician Management, LLC) sends SMS text messages from +1 (707) 827-0949 (previously +1 (844) 921-8690) to the credentialed clinicians of physician groups that use the service. The program is workforce scheduling only — messages are never sent to patients and never contain marketing. Messages carry only staff-scheduling content and never contain patient information or Protected Health Information (PHI). Providers are prohibited from sending any patient information through the service.

What we text you about

• Schedule notifications (a shift assigned, changed, or published)
• Shift-coverage requests and swap confirmations
• Time-off request reminders and confirmations
• Replies from Lyra, the scheduling assistant, when you text her
• Account messages such as password-reset links

Remote Area Medicine — wildfire staffing texts

The same operator runs a second, separate program for Remote Area Medicine (RAM), which staffs paramedics, EMTs, nurses and advanced-practice clinicians on wildfire incidents. Those messages come from +1 (530) 423-3473 and +1 (707) 827-0949 and are sent by John Henry, RAM's staffing assistant, to RAM employees and to people who applied for wildfire medical work. This program is operational, not marketing.

• Deployment offers and assignment confirmations for a specific incident
• Schedule notifications and changes while on an assignment
• Red-card class logistics — dates, locations, lodging, what to bring
• Certification reminders when a card is expiring, and cert copies on request
• Replies from John Henry when you text him a question

Consent for the RAM program: employees and applicants give their mobile number directly to RAM — on a job application, during hiring and onboarding, or by texting RAM first — and consent verbally or in writing to receive these texts. The consent language used is: “Would you like to receive text messages about your schedule — shift notifications, deployment offers, and training reminders? Message frequency varies, message and data rates may apply, reply STOP to opt out or HELP for help.” Message frequency varies with deployment activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. No mobile information is sold, rented, or shared with third parties for marketing purposes.

Consent to receive text messages is optional and is never a condition of employment, of being hired or deployed, of attending a class, or of receiving any service from us. Anyone may decline at sign-up, or reply STOP at any time, with no effect whatsoever on their job, their application, or their place on the schedule. We will simply reach them by phone or email instead.

Consent

Providers opt in verbally during their onboarding call or in writing at hire. The verbal consent question asked on the onboarding call is:

“Would you like to receive text messages from IPM Scheduler at this number about your schedule — things like shift notifications, coverage requests, and time-off reminders? Message frequency varies with your schedule activity, message and data rates may apply, and you can reply STOP at any time to opt out or HELP for help. Do I have your consent to send these texts?”

Consent is recorded on the provider's profile. Consent to receive texts is not a condition of employment or of using the service.

Opting out and getting help

• Reply STOP to any message to opt out; you'll receive one final confirmation message and nothing more.
• Reply HELP for help, or contact lyra@ipmscheduler.com.
• Scheduling notifications continue by app push and email if you opt out of SMS.

The fine print

• Message frequency varies with scheduling activity.
• Message and data rates may apply, per your mobile plan.
• Carriers are not liable for delayed or undelivered messages.
• No mobile numbers or opt-in data are shared with third parties or affiliates for marketing or promotional purposes.
• See the privacy policy for how provider data is handled.